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Terms & Conditions

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Terms & Conditions

By using the website and tour services of Philippines Discovery, you agree to be legally bound by the following terms and conditions, which shall take effect immediately. Philippines Discovery provides tourism-related services with the goal of building a lasting and friendly relationship with all of our customers. This website is offered to you, conditioned on your acceptance without modification of the terms, conditions and notices contained herein. Your use of this website constitutes your agreement to all such terms and conditions.

1. Alterations of Itineraries

The travel date, service items, itinerary and number of visitors, visitors’ ID information, etc. can be modified free of charge 30 days or more before the trip. If the visitor needs to make a second modification, an additional service fee of 5% of the deposit will be charged. Every time the content of the travel contract is modified, the company reserves the right to re-quote.

If the contract is modified or extended due to force majeure such as traffic, weather, politics, etc., it can be modified free of charge, and our company still reserves the right to re-quote.

2. Travel Documentation

All clients must be in possession of a valid passport and the necessary visa at the commencement of travel. All such documentation is the sole responsibility of the client. Your travel advisor may assist you in applying for the necessary travel documentation upon request. Philippines Discovery accepts no responsibility or liability whatsoever for the failure of clients to obtain the appropriate travel documentation necessary for your tour.

3. Health Requirements

Clients should take into account all international travel risks and familiarize themselves with health requirements applicable to the areas they intend to visit. The client is solely responsible for checking the safety and security conditions, vaccination, and other health requirements of governments in countries visited or transited.

4. Luggage Allowance

Passengers can communicate with the Philippine Airlines customer service complaint department if having any confusion related to baggage allowance before check-in for your flight booking.

5. Insurance

Philippines Discovery tour packages include Philippines Life Tourist Accident/Casualty Insurance up to a maximum of Php 500,000.00 provided free of charge as part of our package. We still highly recommend that you purchase full coverage travel insurance from your country of origin.

6. Complaints and Claims

If you are not satisfied with our service, please immediately notify your local tour guide or your travel agent to avoid potential similar problems continuing to occur during your trip.

For any complaint or claim for compensation, you must inform us by e-mail or fax within 15 days from the end of your tour. Relevant receipts and substantiating evidence must be attached to the letter of claim. Philippines Discovery shall not be liable for any claims filed more than 15 days after the completion of you tour.

7. Communications

You may contact Philippines Discovery via the web form from Philippines Discovery and by email, fax, or phone. If for any reason, you fail to receive any reply from Philippines Discovery in regard to your tour status within 48 hours from the time you submitted the request for booking, modifying, or canceling a tour, please contact the Philippines Discovery customer service center at service@philippinesdiscovery.ph immediately to ensure that we are able to deal with your inquiry according to these Terms and Conditions.

8. Liability & Responsibility

Philippines Discovery provides tour information and Philippines tour bookings. Philippines Discovery publishes travel information and services gathered from selected quality hotels, air ticket agencies, and tour companies & operators. Philippines Discovery will not be responsible for errors, omissions, or inaccuracies in the information provided by third-party providers.

Philippines Discovery shall not be responsible for any wrongful or negligent or fraudulent, omissions, changes of itinerary, cancellation, or the failure of any equipment operated by those suppliers or any other party not directly owned or controlled by Philippines Discovery.

Philippines Discovery shall not be liable for any loss, injury, or damage to person or property, alteration of itineraries, or cancellation in part or in full, caused by climatic conditions, sea fire, breakdown of machinery or equipment, acts of government or other authorities, wars whether or not declared, civil disturbances, strikes, riots, thefts, epidemics, quarantines, medical or customs regulations, terrorist activities, or any other actions, omissions or conditions beyond Philippines Discovery's control. Neither Philippines Discovery nor any of its affiliates or subsidiaries shall be or become liable or responsible for any additional expenses of liability sustained or incurred by the tour member as a result of any of the aforementioned causes.

Philippines Discovery is not responsible for a client's failure to comply with customs regulations.

Philippines Discovery is not responsible for the theft or loss of any customer's valuables or items of personal property due to the negligence of the customer.

Philippines Discovery reserves the right to substitute hotels, flights, or cruise ships, to alter itineraries, or to cancel the tour prior to departure. If Philippines Discovery has canceled any tour prior to the commencement of the tour, Philippines Discovery is liable for a full refund of the money received from the client.

Many of the Philippines Discovery tour packages include activities that require reasonable care and attention. Such activities include boarding and going ashore from boats, climbing hills, and entering and exiting tombs and caves, etc. You will receive help and advice from our representatives but all activities are undertaken at your own risk. Philippines Discovery, its employees, and agents cannot be held responsible for any action or event that occurs after its said employees and agents have exercised their duty and taken the necessary care normally expected of such parties.

Philippines Discovery reserves the right to modify or rescind the terms and conditions in whole or in part at any time with or without notice.

9. Modifications or Discontinuance of Service

Philippines Discovery reserves the right to modify or discontinue service to clients who behave illegally or objectionably toward its employees and agents. Offensive behavior includes behavior that is obscene, racially offensive, or of a sexual nature.

10. Cancellation and Refunds

Thank you for choosing our services. We understand that sometimes plans change and adjustments are necessary. Below is our cancellation policy applicable to all our bookings:

Land Tours/Activities:

  • More than 9 days before the service date: No penalties.
  • Less than 9 days before the service date: Tours are non-refundable, except in cases of force majeure.
 

Hotels and Air Tickets:

  • Cancel more than 61 days in advance: Free cancellation.
  • Cancel 31-60 days in advance: 50% of the room rate will be charged.
  • Cancel 0-30 days in advance: 100% of the room rate will be charged.
 

Transfers:

  • More than 72 hours before the service date: No penalty.
  • Less than 72 hours before the service date: Non-refundable, except in cases of force majeure.

We kindly ask for your understanding that these policies are in place to ensure that we can manage our bookings and resources effectively while continuing to offer quality services to all our guests.

Most Frequently Asked Questions

  • Which group tour is suitable for adventure enthusiasts?

    Coron's beauty is multifaceted. From towering limestone cliffs to serene underwater worlds, this island paradise caters to all adventure seekers. Prepare to be enthralled!

    It is a haven for scuba divers. The clear waters surrounding Coron are home to numerous Japanese shipwrecks from World War II, offering a unique and fascinating underwater experience. These wrecks teeming with marine life create an underwater museum rich in history.

    Aside from the shipwrecks, Coron boasts vibrant coral reefs teeming with colorful fish, turtles, and other marine creatures. Divers of all levels can explore a variety of dive sites, from shallow coral gardens to deep underwater caves.

  • What do I have to declare at Philippine customs?

    Foreign currencies : up to USD 10,000.-, or its equivalent. Amounts exceeding USD 10,000.-, or its equivalent must be declared. Source of the money and purpose of transport must be declared. Note: Only banknotes and coins, which are legal tender, must be declared (exempt: traveler's checks, credit cards etc.).

  • What is Philippines known for?

    What is Philippines known for? The Philippines is known for having an abundance of beautiful beaches and delicious fruit. The collection of islands is located in Southeast Asia and was named after King Philip II of Spain. The Philippines is made up of 7,641 islands, making it one of the largest archipelagos in the world.  The country is also known for having its rich biodiversity as its main tourist attraction. Its beaches, heritage towns and monuments, mountains, rainforests, islands and diving spots are among the country's most popular tourist destinations.

  • How many days do you need in Banaue?

    For an essential tour of Banaue, travelers can plan to spend 2-3 days exploring the Banaue and Batad Rice Terraces while enjoying a hiking experience. However, for a short exploration, it is possible to see the terraces in just one day.

    After the Banaue tour, travelers can either head back to Manila or continue their journey to Sagada for further exploration which need another 2 days. Sagada offers a chance to see magical caves, hanging coffins, beautiful waterfalls, and hills that are worth exploring.

    Please check Banaue Sample Itineraries in detail:

    >> 4 Days Banaue Rice Terraces Tour from Manila

    >> 4 Days Banaue Sagada Baguio Tour in North Luzon

     

  • Is it safe to travel to the Philippines 2023?

    Yes—but there are some significant safety concerns you need to keep in mind. Locals tell us that most of the country is perfectly safe as long you follow a few common-sense rules. They helped us create this guide to safety in the Philippines, full of info on regional concerns, water quality, necessary vaccinations, security tips, and more.

  • Is it safe to walk in Makati at night?

    The area is very safe, plenty of police and security guard presence. During the day, over 600K people work in Makati, at night, a few hundred thousand residents and call center workers are there. It's crowded during the day and quiet at night. Every once in a while, crime is reported in Makati, but usually non-violent.

Why Travel with Philippines Discovery

(98.8% positive customer reviews among 10,000+)

Unique experiences tailored to your interests
Hasslefree travel and peace of mind
Experienced and knowledgeable guides
Customize Your Own Trip
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